FAQs | Leo Loso in Charlotte, NC

Applying & Leasing

How long does it take for an application to be approved?

Application approvals at The Leo Loso are typically completed within 3-5 business days, depending on screening results, income verification, and document completion. The leasing team will help guide you through the application process so you know what to expect.

Do you offer furnished apartment homes?

Furnished apartment homes are not currently offered at The Leo Loso. Residences are leased unfurnished, giving residents the flexibility to style the space in a way that feels like home.

Do you offer short-term leases?

Short-term lease options are not currently offered at The Leo Loso. Contact the leasing office for available lease terms and current pricing.

Do you offer corporate leases?

Yes, corporate leases are available at The Leo Loso. The leasing team can provide current requirements, availability, and lease term details.

Are there current move-in specials or leasing incentives?

Yes! The Leo Loso may offer move-in specials or leasing incentives, including 2 months free with waived application and admin fees. Specials, lease terms, and qualifying details can change, so contact the leasing team for the latest availability.

Apartment Homes

Am I allowed to decorate the apartment without penalty?

Yes! Residents are welcome to decorate their apartment home and make the space feel personal, while following community guidelines and lease requirements.

What appliances are standard?

Apartment homes at The Leo Loso include standard apartment appliances as standard appliances for everyday convenience.

Will I be allowed to sublet my apartment?

No, subletting is not permitted at The Leo Loso. If your living situation changes during your lease term, contact the leasing office so the team can walk you through available options.

Do units have in-unit laundry?

Yes! Apartment homes at The Leo Loso include in-unit laundry, making laundry day simple and convenient without leaving home.

Community Amenities

During which time periods are the pools and decks available for use?

Pool and deck areas are available 10:00 AM to 8:00 PM, giving residents time to relax and enjoy the outdoor amenity spaces.

What are the hours of the Fitness Center?

The fitness center is open 24 hours, giving residents flexible access to wellness and workout amenities.

Is there controlled access or secured entry?

Yes, The Leo Loso offers controlled or secured access features to help create a more private community environment for residents and guests.

If I have a package delivered, will you hold it at the leasing office?

Packages are not held at the leasing office at The Leo Loso. Contact the team for current package delivery procedures.

Transportation & Location

Is parking available?

Yes, parking is available at The Leo Loso. Contact the leasing office for current parking options, availability, and any related details.

Are EV charging stations available?

Yes! EV charging stations are available at The Leo Loso, making it easier for residents with electric vehicles to power up close to home.

Is there public transportation within close proximity of the community?

Yes, The Leo Loso is located near public transportation options, helping residents stay connected to the surrounding area.

Which school district are you in?

The Leo Loso is located within the Mecklenburg County Schools school assignment area.

Rent, Utilities & Services

What are my options for paying my rent?

Residents can pay rent through electronic payment, Flex, or cashier's check, offering convenient options for managing monthly payments.

Am I required to purchase renter's insurance?

Yes, renter's insurance is required at The Leo Loso. This helps protect personal belongings and may provide liability coverage during the lease term.

Which utilities are included in my rent?

Utilities and monthly services at The Leo Loso include internet, valet trash, and pest control. Contact the leasing office for full billing details.

How do I set up my utilities?

To set up utilities at The Leo Loso, set up electric service through Duke Energy. The leasing team can provide any additional account or move-in instructions needed.

Which provider can I use for internet and cable?

Internet and cable options at The Leo Loso include Spectrum. Contact the leasing office for setup details, availability, and service information.

Pet Policy

Is your community pet friendly?

Yes! The Leo Loso is pet-friendly, so your furry companions can feel right at home too.

What are the fees associated with having pets?

Contact the leasing office for full pet policy details and any applicable monthly pet rent.

Are there weight or breed restrictions on pets?

Yes, contact the leasing office for the full current pet policy.

Maintenance & Resident Support

Do you have on-site maintenance?

Yes! The Leo Loso has on-site maintenance support to help keep the community comfortable and running smoothly for residents.

An item in my home needs repair. How do I get help?

If something in your home needs attention, submit a work order. The team will help route your request to maintenance.

How are maintenance issues handled?

Maintenance requests at The Leo Loso are handled through submitted work orders. Emergency requests receive priority when applicable.

Do I have to be present for a maintenance technician to perform work?

No, residents do not have to be present for maintenance service to be completed, making it easier to keep repairs moving without interrupting your day.

What happens if I am locked out?

If you are locked out, contact emergency maintenance. Contact the leasing office for community-specific lockout procedures and any applicable fees.

Moving In

What will you do to prepare my apartment before I move in?

Before move-in, The Leo Loso completes apartment preparation including painting, cleaning, and carpet service. This helps ensure the home is clean, functional, and ready for your arrival.

Frequently Asked Questions